Services Update - November 2020

Posted by PPL Biomechanics on

Dear Customer,

In rising to the many challenges of Covid-19, PPL like you, have made changes to the way we do things. We are working to improve our services and ensure we can continue to fulfill orders in a timelier manner for our full range of custom devices and stock products. In 2021, we will be updating and extending our Custom Made products and services …. watch this space!

As our customers know, we like talking to you, however taking orders and payments over the phone is very time consuming and “clogs up” our phone lines. We are therefore offering quicker order fulfilment times to customers who place orders by email / online and pay by Direct Debit / online.

Please read our services update below to help us to help you by delivering the services and products that best suit your needs.

What Customer Support Options are Available?

A personal and high level of customer and technical support remains a priority for the team at PPL. Emails with “call me back” queries or requests will be prioritised.

What Ordering Options are Available?

In the New Year we will be extending our Online Ordering facilities to encompass Custom Devices.





Custom & Stock Products


Stock Products Only


PPL Biomechanics

Tramore Commercial Park

Tramore Road


Custom & Stock Products


021 4320277

Stock Products Only


What Payment Options are Available?

Payment Options

How Does it Work?


SEPA Monthly Direct Debit Payment

Custom Made & Stock Products

PPL issue you with an end of month statement, and 14 days later monies due will be paid.

To apply Email

Have a PPL customer account with 6 months history of timely payment history.

(New customers may apply with references)

Online Payments

Stock Products only


Set up an online account

Stock products can be gathered in your cart throughout the week to minimise delivery costs. When you are ready to place the order checkout and pay by credit or debit card.

None, other than being a medical practitioner.

Pay by Phone or Post

Custom Made & Stock Products

Orders can be taken by email, online, post or by phone and PPL will place them on hold until payment is received.

None, other than being a medical practitioner.


How Can I Speed up my Stock Products Orders?

Customers who avoid placing or paying for orders over the phone will have their orders prioritised.

Order Method

Payment Method

Typical Turnaround Time

(Working Days - Order Receipt to Dispatch)

Email or Online Order

Direct Debit

1 (next) Day

Orders accepted before 1pm

Order Online


2 Days

Phone Order

Direct Debit

2 Days

Email or Phone Order

Pay by Phone

3 Days

We cannot guarantee Order Turnaround or Delivery Times due to factors beyond our control.


When will I get my Custom Device Order?

We are now manufacturing our full range of Custom Devices and can confirm our Typical Turnaround Times. We will be closing over the Christmas period on Wednesday 23rd December and re-open on Monday 4th January.


Typical Turnaround Time

Working Days

Order Receipt to Dispatch

Christmas Shutdown

Orders Received before these dates will be Dispatched on or before Tuesday 22nd December

Prescription Insoles

5 Days

Wednesday 16th December

Carbonflex Devices

5 Days

Wednesday 16th December

Alterations / Refurbishments

5 Days

Wednesday 16th December

CAD CAM Custom Orthoses

10 Days

Wednesday 9th December

Handmade Custom Orthoses

15 Days

Wednesday 2nd December

We cannot guarantee Order Turnaround or Delivery Times due to factors beyond our control.

Please note orders for Custom Devices (including repeat orders) cannot be accepted by phone.


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