Our Customer Services Team
Our Customer Services Team are ready to help you during opening hours
- Monday to Thursday 8.30 to 17.00
- Fridays 8.30 to 16.30
We also operate a voicemail service; leave a message and we will return your call.
If we can't answer your query, or resolve your problem, we will direct you to someone who can.
Contact Customer Services at firstname.lastname@example.org
What Can Our Customer Services Team Do to Help You
- We process your orders with care and attention and ensure your products are delivered on time to your clinic.
- Help you with any queries or problems with your deliveries
- Arrange courier collections of your Custom Made device prescriptions, casts, alterations and off-the-shelf product returns.
- Answer general product queries, and if we can't help, we will direct you to someone who can, in either our Technical Support or Training and Customer Support Team.
- Answer general queries about your account, and if we can't help, we will direct you to someone in Customer Accounts
- Advise you on account and payment options and direct you to someone in Customer Accounts to help you set up a Direct Debit Account
- Process your payments by Credit Debit card (over the phone) or by Payment Link (via Email)
Contact Us Customer Services
Contact Us Customer Accounts