Methods of Ordering
Due to the high volume of calls we experience daily; we encourage all customers to place orders online or via email wherever possible. This assists us in dealing with all urgent phone requests and reduces the risk of errors in the order taking process. As we have a higher number of Customer Service Staff available to answer calls prior to 1pm, orders must be placed prior to 1pm to avail of next working day dispatch.
Order Method |
Payment Method |
Typical Turnaround Time(Working Days - Order Receipt to Dispatch) |
|
Email or Online Order |
Direct Debit |
1 (next) Day Orders accepted before 1pm |
|
Order Online |
Online |
2 Days |
|
Phone Order |
Direct Debit |
2 Days |
|
Email or Phone Order |
Pay by Phone |
3 Days |
|
We cannot guarantee Order Turnaround or Delivery Times due to factors beyond our control. |
||
Online
If you match the criteria required to set up a purchasing account with us, simply fill out our short online application to create your online account. Once we have processed your request you will receive a confirmation email with your account details. If you already have an account with us, we will simply link this to your online account. You will then be ready to log in to PPL online using your email address and password to search for your desired products. Add these products to your basket and proceed to checkout to complete your order.
Online ordering is only available to private clinics. We do not allow HSE orders to be processed online.
*Prices are not inclusive of delivery charges.
Contact us at sales@pplbiomechanics.com to place orders. Prescription forms can be scanned and attached to the email.
Post
You may also choose to post your orders to our office. This may be particularly convenient when sending casts/foam boxes or when foot sketches are required. We can supply complimentary flat-packed cardboard boxes to assist you with sending us your casts/foam boxes. We advise caution when packing boxes to avoid damage to casts. Newspaper or bubble wrap should be used to protect the casts. Patient details should be clearly enclosed with all casts to ensure there is no mix-up when processing your order.
For your convenience we can arrange for our courier service to collect a package from your clinic on an agreed date for a standard delivery charge. Simply call our customer service department to arrange. This has proven a very popular choice with our customers as it eliminates the time-consuming task of going to the post office. Visit our services section for further details.
Phone/Fax
You can place an order by calling our customer services team on +353 (0)21 4320277 or via fax on +353 (0)21 4321159. Our customer service team are available from 8:30 to 17:00 Monday to Friday. We also have a 24-hour voicemail service which we respond to at the earliest opportunity.