Customer Services Administrator

PPL is an SME, built from the ground by a diverse team of 28 people working from our Tramore Road, Cork City base. We promote and support a positive, inclusive, and progressive workplace environment to develop talent and foster ambition. 

We are now recruiting a Customer Services Administrator to join our team.

In this role you will deal directly with customers, via phone and email, in a professional, polite, and timely manner, and develop customer relationships by providing consistently excellent service and achieving high levels of customer satisfaction.

Your key accountabilities for this role will be to:

  • Respond promptly to customer queries, assess their needs and provide accurate, valid and complete information. Recommend services, order, and payment options
  • Advise customers on product listings, product promotions, discount offers, educational courses and upsell where appropriate.
  • Enter all custom made prescription order details for manufacturing, prepare sales orders for technical review and billing purposes.
  • Process customer sales orders, take payments, book collections and deal with queries re. orders
  • Work closely with other departments to resolve or escalate product, technical or service problems within the time limits
  • Help customers with billing, delivery and non-technical account issues and queries
  • Provide useful information and insights to the Sales team by collecting customer information and feedback, analysing customer needs.
  • General Administration

The ideal candidate for this role will meet the following requirements:

  • 1-2 years’ experience in a customer services type role, ideally in a similar sector.
  • A 3rd level qualification in a business, administration, or similar discipline desirable.
  • Familiarity with CRM systems and practices would be an advantage
  • Ability to multi-task, prioritise and manage time effectively.
  • Professional phone manner, contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills
  • Conscientious and consistent
  • Flexible and adaptable
  • Pleasant, patient, and helpful
  • Good team player and ability to work independently and take initiative
  • Enthusiastic and motivated to continuously improve performance.

Computer Skills

  • Competency in Microsoft Word, Excel and PowerPoint.
  • Experience of Microsoft SharePoint would be an advantage.
  • Experience with Intact X-Line ERP system (or similar) would be an advantage.

Customer Service Administration - Customer Services - Order Processing - Data Entry - Phone Manner

Attractive Salary - Performance Bonus - Pension Fund - Parking