Technical Support Services
Our customers continually inform us that our technical advice service is second to none and the primary reason for choosing us. Our Technical Support Team boasts a knowledge base ranging from prescription, assessment and gait analysis to biomechanical and medical expertise, combined with over twenty years of manufacturing experience. This allows them to offer bespoke, detailed assistance to practitioners in relation to device selection and prescription for every eventuality. At PPL, we do not prescribe devices for our customers, but we are always willing to share our knowledge and suggestions. Our range is constantly expanding, with our Technical Support Team at the forefront of all new product knowledge. Contact our Technical Support Team for assistance.
A Technical call can be requested on all PPL Prescription forms by ticking the Technical box in the services section, we will then hold your order and speak to you about the prescription before we proceed with the order. This service is used by both experienced practitioners with more complex patients and less confident practitioners who are building their prescription knowledge base. In cases where patient compliance or the desired outcome is not achieved, we are committed to working with practitioners to ensure that problems are resolved in a rapid and effective manner.