Technical Support Services
Our customers continually inform us that our technical advice service is second to none and the main reason they choose to use us. Our technical service team boast a combined knowledge of prescription, assessment, gait analysis, biomechanics and medical knowledge, combined with more than 20 years of manufacturing experience. This enables our technical support team to offer assistance to practitioners on device selection and prescription, for even the most complex of patients. Whilst we cannot actually prescribe devices for our customers we are happy to share our knowledge, and suggestions. We are constantly expanding our range and this technical support service is one of the primary means of learning about new products. Contact our TECHNICAL SUPPORT TEAM for assistance.
A Technical call can be requested on all PPL Prescription forms by ticking the Technical box in the services section, we will then hold your order and speak to you about the prescription before we proceed with the order. This service is used by both experienced practitioners with more complex patients and less confident practitioners who are building their prescription knowledge base. In cases where patient compliance or the desired outcome is not achieved, we are committed to working with practitioners to ensure that problems are resolved in a rapid and effective manner.