Stock Product Services
PPL stock a wide range of Stock products which can be retuned if in a resalable condition within specified time frames. We can offer assistance with product selection, there are many ways of placing orders and next day delivery is available.
Times are given only on the basis that we have received all the information required to complete the order. We reserve the right to delay order processing or dispatch of goods if there is information missing.
If the stock products returned were purchased as part of a discount bulk pack or any other type of special deal then the return will be reviewed by our Accounts Team to assess if a return is applicable and the value of the credit. The accounts team will also review any returns received of stock products purchased more than 3 months from date of invoice, to establish if it is possible to accept the return and issue a credit.
If returning stock products for credit or exchange PPL is NOT responsible for lost packages in transit. We advise you use PPL’s collection service or some other reputable delivery company that will provide a tracking number and will insure the package. Postage will be charged for any returns or PPL collections for Stock Products.
PPL cannot accept liability for delays caused by postal or delivery services, however tracking is available on all our courier services. As soon as we are alerted that there is an issue we will track the parcel, contact the courier for an update, and ensure you are kept fully up to date. Generally if a parcel is misplaced by the courier for more than a day we will dispatch the goods again, and organise a free of charge collection of the missing parcel when it is found. If we have made an error when processing, picking or dispatching your order, we will send replacement goods to you as soon as we are alerted with no postal charges, and arrange collection of the incorrect goods for credit ensuring all postage charges are refunded.
Notification of loss, damage or missing goods from an order must be made in writing within 7 days. Replacement goods will be issued where applicable.