Stock Product Services

PPL stock a wide range of Stock products which can be retuned if in a resalable condition within specified time frames. We can offer assistance with product selection, there are many ways of placing orders and next day delivery is available.

Our friendly customer service team are always happy to assist practitioners with their stock orders and the Technical team can assist you with stock product selection. All orders are processed with care and attention to assure products are delivered correctly and on time. The Customer Services Team manage all customer deliveries and collections, and can help you to reduce postal costs by organising weekly deliveries and collections as required. To maintain the highest level of service our customer service team are regularly updated and trained in the latest product information. You can choose from a number of methods of placing your orders (online, phone, fax, email or post). For more information on processing your order please visit our How To Order section.
Stock product orders placed before 10am are always dispatched on the same-day for next day delivery. We also endeavour to dispatch orders received before 12pm on the same-day. Orders placed after 12pm will be dispatched the following afternoon. PPL hold large volumes of stock and we endeavour never to be out of stock, unfortunately as we do not manufacture these products sometimes there are issues beyond our control. In the event that we are out of stock of a product you have ordered we will contact you that day and inform you of the expected delivery date.

Times are given only on the basis that we have received all the information required to complete the order. We reserve the right to delay order processing or dispatch of goods if there is information missing.
We offer discounted rates on a number of our stock products and manufactured components when bought in bulk packs. Discounts can be negotiated for large orders placed on a no return basis. We also have occasional special bargain prices on end-of-line products.
PPL will accept returns of Stock Products for credit, within 3 months of invoice & dispatch, providing that returned goods and packaging are in a clean, re-saleable condition. We cannot under any circumstances accept damaged goods or damaged packaging back into stock for credit. We do not refund any stock items that have been worn, customised or adjusted. Unworn footwear cannot be accepted back for credit without the original undamaged shoebox and accompanying insoles and other packaging. Postage will not be credited.

If the stock products returned were purchased as part of a discount bulk pack or any other type of special deal then the return will be reviewed by our Accounts Team to assess if a return is applicable and the value of the credit. The accounts team will also review any returns received of stock products purchased more than 3 months from date of invoice, to establish if it is possible to accept the return and issue a credit.
If returning stock products for credit or exchange PPL is NOT responsible for lost packages in transit. We advise you use PPL’s collection service or some other reputable delivery company that will provide a tracking number and will insure the package. Postage will be charged for any returns or PPL collections for Stock Products.
Sometimes our couriers let us down and occasionally PPL makes mistakes, and when this happens we do our upmost to resolve the situation as quickly as possible.
PPL cannot accept liability for delays caused by postal or delivery services, however tracking is available on all our courier services. As soon as we are alerted that there is an issue we will track the parcel, contact the courier for an update, and ensure you are kept fully up to date. Generally if a parcel is misplaced by the courier for more than a day we will dispatch the goods again, and organise a free of charge collection of the missing parcel when it is found. If we have made an error when processing, picking or dispatching your order, we will send replacement goods to you as soon as we are alerted with no postal charges, and arrange collection of the incorrect goods for credit ensuring all postage charges are refunded.

Notification of loss, damage or missing goods from an order must be made in writing within 7 days. Replacement goods will be issued where applicable.
We offer our customers marketing material for their practice to help to promote the sale of our custom and stock products. We can also assist with e-marketing and design of promotional material for your clinic.