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Delivery & Collection Services

Our customer services team manage all customer deliveries and collections. They can assist you with reducing delivery charges by organising weekly deliveries and collections as required. They can also assist you with any other queries with deliveries.


All PPL goods are dispatched using a trackable signed courier service to ensure parcels reach our customers on time. Our couriers provide a next day delivery service throughout Ireland and a two day service for the UK. Our current delivery charges are €5.50 to Ireland and Northern Ireland for parcels/boxes (under 25kg) and €8.00 to the UK for parcels/boxes up to 5kg. We cannot guarantee a specific delivery time (day only) and the parcels must be signed for. If your place of work is not open every day all day, we recommend arranging a weekly delivery for a convenient time. Alternatively, we would suggest arranging with your neighbour to accept deliveries on your behalf. If somebody is not there to sign for the delivery it will return to the depot, which can lead to further delays, confusion and frustrations. If under very special circumstances you wish for us to deliver directly to a patient, we will only do so under emailed/written/faxed instructions. An extra €10 charge will be applied for this service. This charge is to cover the additional postage and administration costs involved and also to encourage best practice.
PPL cannot accept liability for delays caused by postal or delivery services, however tracking is available on all our courier services. As soon as we are alerted that there is an issue we will track the parcel, contact the courier for an update, and ensure you are kept fully up to date. Generally if a parcel is misplaced by the courier for more than a day we will dispatch the goods again, and organise a free of charge collection of the missing parcel when it is found. Delivery and collection charges are generally charged at cost and therefore are subject to change.
Upon request our customer service team can organise a weekly delivery to your clinic. We can hold your orders and dispatch together on a predefined day of the week to save on shipping charges. This can also be arranged as per your requirements (bi-weekly, weekly, fortnightly etc.). Significant savings can be made by opting for a once or twice weekly delivery. For example, we currently charge €5.50 per delivery. We can group your orders and send them one day per week, rather than daily, which could save you €22 per week/€1,144 per annum. Please contact our customer services team for more information or tick the "Customer Services Office Contact me about courier delivery & collection options” box in the services section on any of our prescription forms.

PPL cannot accept liability for delays caused by postal or delivery services, however tracking is available on all our courier services. As soon as we are alerted that there is an issue we will track the parcel, contact the courier for an update, and ensure you are kept fully up to date. Generally if a parcel is misplaced by the courier for more than a day we will dispatch the goods again, and organise a free of charge collection of the missing parcel when it is found. Delivery and collection charges are generally charged at cost and therefore are subject to change.
For your convenience we can arrange for our courier service to collect a package from your clinic on an agreed date. This has proven a very popular choice with our customers as it eliminates the time-consuming task of going to the post office. Significant savings can be made by opting for weekly collections of items you may send us including casts, stock product returns, devices for alteration, adjustment and refurbishment and other orders. For example, we can arrange a collection from you once a week for just €5.50, if you are posting us five casts and one alteration per week in the regular post, a weekly collection could save you €20 week/€1,040 year. PPL courier collections also have the advantage of being tracked and are much less likely to go missing. Our current courier collection charges are €5.50 from Ireland and Northern Ireland for parcels or boxes of a carry able weight and size and €12.00 from the UK for parcels and boxes up to 5kg in weight. Collection charges are applied to your account when you request a collection. We cannot arrange a specific collection time, just a day, and the collections must be signed for. Therefore we recommend that if your place of work is not open every day and throughout the day that you ask use to organise a weekly collection for a suitable day of the week, or ask us to deliver to another suitable local business. If somebody is not there to sign for the collection, your account will be charged, which can lead to further delays, confusion and frustrations. Please ring the customer services team for more information or tick the Customer Services Office “Contact me about courier delivery & collection options” box in the services section on any of our Prescription Forms.
PPL cannot accept liability for delays caused by collection services, however tracking is available on all our courier services. As soon as we are alerted that there is an issue we will track the parcel, contact the courier for an update, and ensure you are kept fully up to date. Generally if a collection is more than a day late we will organise another collection again free of charge. Delivery and collection charges are generally charged at cost and therefore are subject to change.
We can provide our customers with prepaid An Post business reply labels to send us their parcels within Ireland. Prepaid An Post labels can be applied to any box, parcel or envelope and returned to us via the post office. We invoice these labels based on the weight of the package upon receipt as calculated by An Post. Whilst these labels allow customers to just drop parcels into the post office or post box, it can be quite a costly service for customers to use. The Courier Collection Service is a much more cost effective way of sending us your casts, stock product returns, devices for alteration, adjustment and refurbishment and other orders. We charge the rates to you that An Post charge to us, see current rates below.
Put Rates in here in a table for different sizes of packages

PPL cannot accept liability for delays caused by collection services, tracking is not available on An Post Prepaid Labels services. However we have used this service for many years and have had very few issues with parcels getting lost, occasionally delays of a day or two can happen.. Delivery and collection charges are generally charged at cost and therefore are subject to change.
We can supply complimentary cases of 25 flat-packed cardboard boxes to assist you with sending us your casts/foam boxes. The dimensions of these boxes are 14" x 9" x 4.5", and will generally accommodate just 1-2 sets of casts. However, as an environmentally conscious company we would recommend re-using these boxes as much as possible, and where possible reuse boxes you may have from other sources. PPL’s Mailing boxes for casts are available free of charge on request. However, as part of the companies environmental and recycling policies we charge €5.50 for delivery of each case of 25 boxes. Please note prepaid An Post labels can be applied to any box, not just PPL’s mailing boxes.
Unfortunately sometimes our couriers let us down and when this happens we do our utmost to resolve the situation as quickly as possible. PPL cannot accept liability for delays caused by postal, delivery or collection services, however tracking is available on all our courier services. As soon as we are alerted that there is an issue we will track the parcel, contact the courier for an update, and ensure you are kept fully up to date. Generally if a parcel is misplaced by the courier for more than a day we will dispatch the goods again, and organise a free of charge collection of the missing parcel when it is found. Generally if a collection is more than a day late we will organise another collection again free of charge.

If returning stock products for credit or exchange PPL is NOT responsible for lost packages in transit. We advise you use PPL’s collection service or some other reputable delivery company that will provide a tracking number and will insure the package. Postage will be charged for any returns or PPL collections for Stock Products. Tracking is available on all parcels in transit from our courier provider. Notification of loss, damage or missing goods from an order must be made within 7 days of dispatch. We can track all your orders with our courier company to minimise loss of orders. Replacement goods will be issued where applicable.

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