Delivery & Collection Services
Our customer services team manage all customer deliveries and collections. They can assist you with reducing delivery charges by organising weekly deliveries and collections as required. They can also assist you with any other queries with deliveries.
PPL cannot accept liability for delays caused by postal or delivery services, however tracking is available on all our courier services. As soon as we are alerted that there is an issue we will track the parcel, contact the courier for an update, and ensure you are kept fully up to date. Generally if a parcel is misplaced by the courier for more than a day we will dispatch the goods again, and organise a free of charge collection of the missing parcel when it is found. Delivery and collection charges are generally charged at cost and therefore are subject to change.
PPL cannot accept liability for delays caused by collection services, tracking is not available on An Post Prepaid Labels services. However we have used this service for many years and have had very few issues with parcels getting lost, occasionally delays of a day or two can happen.. Delivery and collection charges are generally charged at cost and therefore are subject to change.
If returning stock products for credit or exchange PPL is NOT responsible for lost packages in transit. We advise you use PPL’s collection service or some other reputable delivery company that will provide a tracking number and will insure the package. Postage will be charged for any returns or PPL collections for Stock Products. Tracking is available on all parcels in transit from our courier provider. Notification of loss, damage or missing goods from an order must be made within 7 days of dispatch. We can track all your orders with our courier company to minimise loss of orders. Replacement goods will be issued where applicable.