Due to the complexities which have arisen for our business at this turbulent time, we have made the crucial decision to stop credit terms on all accounts effective immediately. This decision was not taken lightly, but due to limited staff resources and cashflow demands we feel this is the best decision to allow us to continue operations. In the interest of fairness and transparency, there will be no exceptions to this new policy.
As of 07/05/2020, all orders must be paid for by debit / credit card or bank transfer prior to processing. We do have the facility to hold your card details securely on our online terminal for quicker processing of orders upon request. We would then just require the 3 digit number on the back of your card each time. This personal information is retained securely in line with GDPR policies.
If you are unable to process a payment upon placing an order, your order will be placed on hold pending payment. We will not require immediate payment of your outstanding invoices from March, April or May, however all balances up to the end of February must be paid prior to any new orders being processed.
We are working on a new online payment facility, but this will take some time to implement. We are also considering accepting SEPA Direct Debit payments and will keep you updated of any changes as they arise.
If you wish to set up a payment plan in relation to any outstanding balances on your account from March, April or May, or have any other queries regarding this, please contact our Accounts Department (email@example.com) and they will be more than happy to assist you.
We thank you in advance for your understanding at this time.